Five star experience at Trust Auto. Prince made my car buying experience a positive one. I have no regrets for chosing Trust Auto to purchase my truck and I will definitely do future business with them. I referred my sister to Prince and she also purchased her new truck from them. Thanks again Prince and the staff at Trust Auto.
Carla Lyell
Less than a month ago
What I love most about Trust Auto, I love that the allow you to find your vehicle on your own, without a salesman all on your back to buy. The price is already displayed and most of the vehicles are open. On March 5th 2019, I purchased a 2009 S550. Looks absolutely gorgeous!
They play hardball with you on negotiations. They lowball you on trade ins. I was there on two different occasions and both times they offer me less than what Carmax offered. (After they said they would match it) They definitely got me for the PDI fee $895. I was told its because they fix all what's wrong with the vehicle ( so I have to pay for that?) I don't believe they changed the oil on my 2009 Mercedes S550. The display said the service was due in a few days. Steven "called" to inquire if the oil change was done. And of course the reply was it was, they just "forgot to reset" now I got to take it to the dealership to assure the Service B was done, at least the oil change. And last, the window stickers for the price and warranty left residue on my window. However I was assured that they would be glad to remove it for me. ( $895 PDI fee, it should have been removed before I drove off)... More
Tommy M. Owings Mills
Less than a month ago
This is a used car dealer,that is trying to earn the trust of all the customers,by trying to see how they can improve customer service.They have even hired someone to track customer satisfaction.This is a step in the right direction.
DonG
Over a month ago
I couldn't have been more happy and satisfied with the entire process. From start to finish, Alex was quite pleasant to work with. If customer service would had been unbecoming, I would have taken business elsewhere but Alex and management made this the best used car buying experience ever for me. I am very pleased and I highly recommend Trust Auto.
Wayne Mays
Over a month ago
I was treated with the utmost respect at Trust Auto. Russ and David slow walked me through the whole process, answered all my questions and i was even able to get in a game of Chess while i waited for my car to be inspected. I know a lot of folks have issues with the fees but, before my car was presented to me, it was discovered through the inspection that my alternator and battery needed to be replaced. They not only replaced them, but they also showed me the bad and replacement alternator andbattery.I'm sorry some of you had a bad experience but, my experience was awesome. Thanks again to Russ and David....Keep up the good work.... More
Keith Terry
Over a month ago
Searching For Used Cars In Maryland?
When searching for a used car in Maryland, there are many options to chose from. Car dealerships can be more of a hassle than a help. Especially when purchasing a used vehicle. From financing to service, Trust Auto is here to make things simple, easy, and understandable. We are a family-owned, locally-operated used car dealership right here in Maryland. We first opened our doors in 2010, and since then we have sold thousands of used cars, trucks, and SUVs to our customers. We want you to feel like family the moment you come through our doors. You'll enter a customer, and whether or not you'll purchase a vehicle, you'll leave as family.
Proudly located in Sykesville, Maryland, we love to provide our services to neighboring communities. Searching for a used car in Virginia? Look no further. Trust Auto's customer base extends into Northern Virginia and Washington, D.C. Whether you're coming from Timbuktu or Waterloo, Trust Auto has the vehicle for you.
Though our customer service is the reason our customers keep coming back it's out inventory that brings them in the first place. Unlike many other car dealerships in Maryland, we don't flood our lot with junk. Each vehicle is hand-picked and chosen based on what our local are buyers want and need in a vehicle. We have mainstream to luxury vehicles. If you're searching for a car, truck, SUV, or commercial vehicle in Maryland, Trust Auto is here to help.
